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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

01 How do I arrange a care service with Skillcare?

The first step is to give a call and explain the background, like who it is for, what the age and the health conditions are.

02 What are the services that are generally covered, are there any complimentary services to the main services?

The Scope of services that we cover includes Domiciliary Home care, palliative care or End-of-Life care, Stroke care, Parkinson’s care, Multiple sclerosis, Cancer Care, Neurological Disorders, Dementia Care, Post-operative care, Stoma care, Diabetes Care, High Blood Pressure, arthritis, mobility services, autism care, learning disabilities care, medicine help and meal preparation. Complimentary to this we also include, domestic help, shopping assistance, paying bills (If asked by the client) and reading Emails for them, social outings, grooming services, help with appointments, and sitting/companionship services.

03 What is the Second Step to arrange for the face-to-face consultation?

Secondly, to arrange the home visit or hospital, if necessary, schedule a suitable time frame and the day and have a discussion for the confirmation of it with our assessment team

04 How will you match my needs and wishes with a carer?

After an assessment, there will be a broad analysis of which carer is to be placed and what he or she will do at the times of each scheduled call.

05 How will I know what will be conclusive tasks carried out by the Carer?

During the discussion, there will be a range of options and elaborations given, which will be specially tailored according to the health, safety, and confidentiality requirements of the Service user.

06 Once I have agreed to the care plans and the carer what’s Next?

After the base Things are cleared, you will be asked to consent to your digital care plan and to allow us to provide you with care and support as planned.

07 What is before the Service finally Starts?

Before your service starts, you will receive a welcome letter detailing a brief outline of your care provisions and allocated time for each call, we will make sure you know who is coming to provide care and support via email or telephone. We will also explain to them what your needs and wishes are.

08 Could you please clarify on which platforms my information is being uploaded?

To assist the carers with the actions and tasks to be undertaken and explain to them your unique health conditions. We upload all your information to our software system, “Birdie”, which your care worker uses via an app to log information about your visits in the daily observation logs.

09 Who is it for?

Service is available to all client groups including the elderly and young adults, those with physical disabilities, sensory loss including dual sensory impairments, mental health problems or learning disabilities, and those who are living with chronic, debilitating, or terminal illnesses.


Skillcare Limited provides services to everyone irrespective of age, gender, race, colour, nationality, religion, disability, culture, sexual preference, lifestyle, social standing, or ability to pay.

10 Can I customise my Care package?

Yes, at Skillcare, we understand that every individual has unique needs and preferences when it comes to in-home care. That’s why we offer customisable care services to ensure that your specific requirements are met.


During the initial assessment and consultation process, our team will work closely with you to understand your needs, preferences, and goals. We will create a personalised care plan that is tailored to your specific situation. This care plan can be adjusted and customised as needed to accommodate any changes in your circumstances or evolving needs.


Whether you require assistance with personal care, medication management, meal preparation, mobility support, or companionship, our care services can be customised to meet your individual requirements. We believe in empowering you to make decisions about your own lifestyle and care, and we are here to make your wants and needs possible.


Our goal is to provide compassionate, comfortable, and reassuring care that aligns with your preferences and promotes your overall well-being. So, if you have specific requests or would like to customise your in-home care services, please let our team know, and we will work with you to create a care plan that suits your needs.

11 Where my information will be shared?

Skillcare Limited will ensure that all staff are aware of the importance of keeping personal data secure and not disclosing it on purpose or accidentally to anybody.


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